Tech Center
Tech Office Hours are open to all enrolled students and families. Attendees will be admitted to the Zoom room in the order in which they arrive.
Zoom Link: tech-help.centralvcs.org
- Tuesdays 3pm-3:30pm
- Wednesdays 10:30am-11am
- Thursdays 2:30pm-3pm
- Fridays 9am 9:30am
The Tech Department provides enrolled students with a selection of pre-approved devices to help customize learning.
Yosemite Valley Charter School is committed to providing a positive, challenging, and academic learning environment with our amazing technological choices for all students. Our goal is to provide the tools necessary to achieve high levels of critical thinking and reasoning and support the application of learning to real-world applications.
- Review the Tech Catalog to see the list of technology devices available for students.
- Computers & tablets are placed in the Ordering System under "Tech Orders."
- Printers are placed in the Ordering System under “Products.” Then create an Amazon Punchout to select the printer you would like to receive.
For tech support, please email help@centralvcs.org. An IT Team Member will reach out to help resolve your issue right away!
Tech Support FAQs
What do I need to turn in to start my Technology request?
Once your technology request has been submitted, you should receive a confirmation email. You will receive an update email when your order is ready to be shipped out.
When will my Technology request be processed?
Once your Technology request has been submitted, you should receive a confirmation email. We are experiencing significant delays from our suppliers because of the Covid-19 Global Pandemic. Thank you for your patience as we are shipping orders as soon as we can. You will receive an update email when your order is ready to be shipped out.
My child can’t log in to their school-issued computer.
If you are having trouble logging into your device, please make sure the device is connected to the internet. If you continue to have issues, you can request your login information by submitting a ticket to help@centralvcs.org. Please include the first and last name of your student and the district ID if possible.
I received part of my Technology order. Where are the other item(s)?
All technology is shipped individually and each item will be fulfilled as soon as possible.
I received my tech and it was broken. What should I do?
If the device is delivered physically damaged or will not properly turn on, please submit a ticket to help@centralvcs.org. Please include the first and last name of your student and the district ID if possible so we can assist with troubleshooting or possibly swapping your device out.
Can I install my apps?
School computers are to be used as tools for accessing curriculums and facilitating student learning. Any unrelated applications, such as games, are NOT to be installed on school computers, per the Parent-Student Information Technology Acceptable Use Policy agreement. Failure to comply may affect the performance and expose student computers to security breaches (malware, viruses, spyware).
Can I get the Admin password?
No. The Admin password is solely used by the Tech Department to maintain a safe computing environment for all of our students.
Can I add my own password?
Please do not change the default password of your student account.
Does the computer come with Microsoft Office?
Yes. All school computers ship with Microsoft Office preinstalled.
Where can I order ink?
Ink orders are placed on the Ordering System as a product.
I’m withdrawing. What should I do with the Technology I received?
If you are withdrawing, there are several convenient options available to return your technology.
1. You may bring all outstanding tech to the Fresno Lending Library at 3610 E. Ashlan Ave, Fresno CA, 93726.
2. You may bring all outstanding tech to any Park Day event
Lending Library Park Day: drop off locations and procedure
3. You may coordinate with your IST to give them the outstanding tech.
4. We can provide you with a prepaid UPS or USPS shipping label and you can securely package your device(s) and drop them off at any nearby UPS or USPS location at your earliest convenience. Please submit a ticket to help@centralvcs.org with the first and last name of your student and the district ID if possible
If my computer breaks, can I get a new one?
Yes, all technology devices purchased with the use of Planning Amounts can be returned. Students requesting to return product due to damages must ship the damaged item to the Tech Department before a replacement can be provided. The Tech Department will evaluate the severity of the damages and determine the best course of action thereafter. If damages are beyond normal wear and tear, applicable charges may be applied. A return shipping label will be provided to you at no additional cost if you are located within the state of California.
To return an item for any reason, please:
1. Contact our helpdesk:
- Email: help@xyschool.net
- Call: (909) 830-1200 Ext. 1056
2. Please include and/or have ready:
- Your reason for the return
- Your student’s name
- School Asset Tag number or Enrichment Ordering System (EOS) order number
- Your mailing address
- Current phone number
Can I request more than one computer for my child?
No. Each student is allowed to have one school computer.
